m999 Privacy Policy – How We Handle Your Data in Pakistan

1. Introduction

This Privacy Policy explains how m999 (referred to as "m999", "we", "us" or "our") collects, uses, stores and protects personal information when you visit or use the m999 platform at m999.cx. This includes all sections of the platform – Sports Betting, Casino, Live Casino, Slots, Game Lobby, VIP Programme, and any associated mobile applications.

We understand that players in Pakistan want to know exactly how their data is being handled, particularly when it comes to payment information processed through local methods like JazzCash, Easypaisa and Raast. This policy is written in straightforward English so that nothing is hidden behind complicated legal phrasing.

By registering an account on m999 and using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, the support team is available seven days a week.

2. Information We Collect

m999 collects personal information in two ways – information you give us directly, and information collected automatically when you use the platform.

Information You Provide

When you register an account or interact with the platform, we may collect:

• Full name and date of birth (for age and identity verification)
• Mobile phone number and email address
• Payment method details (mobile wallet numbers, bank account references) – used for processing PKR deposits and withdrawals
• Identity documents submitted during verification (such as CNIC number or a copy of an ID document)
• Any communications you send to the support team

Information Collected Automatically

When you browse or use the m999 platform, certain technical data is collected automatically:

• IP address and approximate location (city level)
• Device type, browser, and operating system
• Pages visited and time spent on the platform
• Betting and gaming activity logs (for account management and fraud prevention)
• Session cookies and analytics identifiers

3. How We Use Your Data

The personal information we collect is used for specific, legitimate purposes only. The table below summarises the main uses:

We do not use your personal data for profiling beyond what is necessary for fraud detection and responsible gaming monitoring. We do not build marketing profiles to sell to advertisers.

4. Payment Data

All payments on m999 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, and mobile wallets. When you make a deposit or request a withdrawal, the following applies to how your payment data is handled:

• Payment method references (such as your JazzCash or Easypaisa number) are stored against your account to allow withdrawals to be processed back to the same method.
• Full wallet PINs, full card numbers, and bank account passwords are never collected or stored by m999.
• Payment data is transmitted using encrypted connections. It is not stored in plain text at any point.
• Third-party payment processors involved in completing your transactions have their own privacy obligations and are bound by data handling agreements with m999.

5. Sharing Your Data

m999 does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties. There are, however, a limited number of circumstances in which your data may be shared with external parties:

• Payment processors: To complete PKR transactions via JazzCash, Easypaisa, Raast or Bank Transfer, relevant payment reference data is shared with the processor handling that transaction.
• Game providers: When you play a casino or slots game supplied by a third-party provider, that provider may receive your player ID and session data in order to deliver and log the game correctly.
• Fraud and risk partners: We may share limited technical data (such as device fingerprints or IP addresses) with fraud prevention services to protect the platform and its players.
• Legal obligations: If required by applicable law or a legitimate legal process, m999 may disclose personal data to relevant authorities. We will only do so to the extent required.

Any third party that receives personal data in the above circumstances is required to handle it securely and only for the specific purpose for which it was shared.

6. Data Retention

m999 retains personal data for as long as your account is active and for a reasonable period after account closure. This is to allow us to respond to any disputes, process any outstanding transactions, and comply with applicable record-keeping requirements.

Specifically:

• Account information is retained for the lifetime of your account plus a standard retention period after closure.
• Transaction records in PKR are kept for a minimum period as required for financial record-keeping purposes.
• Communications with the support team are retained to allow us to resolve follow-up queries and improve service quality.
• Verification documents are stored securely and retained only for as long as necessary for compliance purposes.

Once the applicable retention period has expired, data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

If you request deletion of your account, we will process your request promptly. Certain data may be retained beyond the deletion request where there is a legal obligation to do so – for example, where a transaction is under dispute or where anti-fraud records need to be maintained.

7. Cookies

m999 uses cookies and similar tracking technologies to make the platform function properly and to understand how it is being used. A cookie is a small file placed on your device when you visit the site. We use the following types of cookies:

• Essential cookies: These are required for the platform to work. They handle things like keeping you logged in during a session and remembering your language or currency preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies: These help us understand how players navigate the platform – which pages are visited most, how long sessions last, and where players encounter issues. The data is aggregated and not linked to individual identities.
• Security cookies: These detect unusual activity and help protect accounts from unauthorised access attempts.

m999 does not use advertising cookies or cross-site tracking technologies. We do not share cookie data with external advertising networks.

You can manage cookies through your browser settings. Blocking essential cookies will affect your ability to use the platform, including logging in and accessing your account balance.

8. Data Security

Keeping your personal and financial information secure is a core responsibility for m999. We apply technical and operational measures to protect data stored on our systems and transmitted between your device and the platform.

Technical Measures

• All data transmitted between your browser or app and m999 is encrypted using HTTPS / TLS protocols.
• Sensitive account data is stored using strong encryption at rest. Payment method references are not stored in plain text.
• Access to internal systems containing personal data is restricted to authorised personnel only, based on role and necessity.
• Security systems are monitored continuously for unusual access patterns or potential breach attempts.

Your Responsibility

Account security is a shared responsibility. You should keep your login password unique and not share it with anyone. If you suspect that your m999 account has been accessed without your authorisation, contact the support team immediately so we can investigate and secure your account.

9. Your Rights

As an m999 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact the support team with your request.

We aim to respond to all data requests within a reasonable timeframe. In some cases, particularly for deletion requests, we may need to verify your identity before processing the request.

10. Children's Privacy

m999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires confirmation of age, and we may request identity verification documents to confirm that a player meets the minimum age requirement.

If we discover that an account has been registered by a person under 18, that account will be closed immediately, all activity on the account will be voided, and any deposited funds will be returned to the payment source used. No bonus or winning amounts will be paid out in such cases.

If you believe a minor has registered on m999, please contact the support team with the relevant details so we can investigate and take action promptly.

11. Changes to This Policy

m999 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised date at the top. For significant changes that materially affect how your data is used, registered players will be notified via their registered phone number or email address.

We encourage you to review this page periodically. Continued use of the m999 platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, the m999 support team is available around the clock to help.

For responsible gaming concerns including self-exclusion requests, visit the Responsible Gaming page or mention it clearly when contacting support. You can also review your full account rights under the Terms and Conditions.